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Frequently Asked Questions

How many counselling sessions should I have?

 There is no prescribed number. It really depends on the issues and how you are feeling about the process.  However, 6 to 8 sessions represent an average number for many people.

How often should I attend counselling?

 It is suggested that weekly sessions provide for the most effective therapy. If counselling continues for a longer  period, people often find it helpful to start at weekly, move to fortnightly then monthly. This way, there is a  gradual easing away whilst allowing for the opportunity to ‘check in’ regularly over an extended period.  Primarily, it’s down to your preference.


Are counselling sessions confidential?

 Yes. Confidentiality is strictly maintained. There are a couple of (rarely occurring ) exceptions associated with  legal and ethical requirements. This will be explained in full at the outset and you will be provided with an  ‘informed consent’, which provides clarification around confidentiality along with your rights as a client.

How much will it cost?

 The rate for  1 hour session, either online or face to face is $110 (as shown in 'rates' tab).


Can I get rebates from Medicare or Private Health Insurers?

 Unfortunately, Medicare rebates are not yet available for counselling services.


However, we are a recognised provider for the following Private Health Insurers: BUPA, Police Health Fund, Emergency Services Health, St Luke's Health and Phoenix Health. Eligible members may be entitled to a benefit and you are advised to check with your private health insurer to clarify your personal entitlements.

What if I am unable to attend a session?

 Ideally, 24 hours’ notice is required to avoid a cancellation fee. Having this notice allows for the session to be  offered to someone else. However, we understand that emergencies and unavoidable events occur, so  individual circumstances will always be taken into account.


What is the difference between Counselling and Psychotherapy?

 That depends on who you ask! At one level, psychotherapy is a specific therapeutic approach with its own  characteristics. However, at a broader level, the terms are often used interchangeably with psychotherapy  being associated with longer term therapy.

For any further questions please do not hesitate to give us a call, send an email or use our contact form  ( ‘Contact’ tab for details).

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